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14 articles found:

  1. Can I monitor my data usage?

    Last Updated: 3 May 2012, 8:28am

    Xnet is the first ISP in New Zealand to offer users a Free Desktop Application that will give them a real time look at their monthly Internet usage. In order to offer our customers a real time view of where you are against your monthly data allowance and usage history, we have developed a sim ...

  2. Copyright (Infringing File Sharing) Amendment Act 2011

    Last Updated: 2 September 2011, 11:46am

    Please be aware as of the 1st of September we are required by law to act on Copyright Infringement notices. The following website has all the information you need to know and more about the new act - http://3strikes.net.nz/ Link to the Act - http://www.legislation.govt.nz/

  3. Emergency Calling Code

    Last Updated: 9 August 2011, 10:01am

    Emergency Calling Code WxC has made several changes to its products and systems, along with its Terms and Conditions in order to support a better emergency calling programme. The telecommunication industry is moving to the Emergency Calling Code (ECC) to bolster the requirements around em ...

  4. Do I get credits applied to my account when I refer new people to WxC/Xnet?

    Last Updated: 21 July 2011, 12:28pm

    Yes, with FriendxChange When you refer a friend or family member as a new customer to WxC/Xnet you can earn up to $65!* $15 for every Tolls customer and $50 for every Broadband Customer referred! *Credits will be applied in the third month following referral. Conditions Apply, please conta ...

  5. How do I list my phone number in the White Pages Telephone Directory?

    Last Updated: 21 July 2011, 12:08pm

    A Everyone who has a phone number is entitled to one free listing in the Telephone directory (White Pages). These details are also available from the 018 Directory Service. To check if these details are correct you can go to www.whitepages.co.nz If you are not listed or the information is inc ...

  6. ISky - data usage on this site is free*

    Last Updated: 18 July 2011, 12:08pm

    As part of the Sky Television online initiative, Xnet is a participant in the iSky programme. This means that if you are a broadband customer of WxC and use the iSky service - your data is free!* *Please note ISky do offer some channels which are not covered by this agreement, an example being ...

  7. Do I have to talk to my service provider?

    Last Updated: 31 May 2011, 3:24pm

    Generally no. The service works over most DSL connections, and over your standard telephone line. Xnet VFX is an additional service that allows you to access lower cost rates and a higher feature set. This can be done with WxC directly and does not involve other suppliers that may be involved. ...

  8. Do calls affect my data allowance?

    Last Updated: 31 May 2011, 3:19pm

    If you are an Xnet user, traffic generated by your VFX calls are not counted towards your data allowance. Another reason why Xnet is the DSL service provider for you! Please note if you are with another internet provider data charges may apply.

  9. Can I add a second phone line?

    Last Updated: 31 May 2011, 3:17pm

    You can add a second phone line for the same low price of $11.50 per month. The line is fully featured, including voicemail, comes with it’s own publishable phone number and makes calls at the same low cost calling rates. Please note if you are looking for more than 2 lines, you may be ...

  10. Do I need any additional hardware for my Fibre to the Home Installation?

    Last Updated: 27 May 2011, 8:59am

    No. The installation cost covers all of the hardware you require for your house to be 'active'. See further questions below specifically about telephone handsets and computer hardware. You may choose to have an Uninterrupted Power Supply (UPS) installed at your cost. No. The installation cost ...

  11. Can I get rid of my Line Rental?

    Last Updated: 27 May 2011, 8:43am

    Yes, you can now drop your normal analogue line and use WxC's Xnet Fusion service. Click here http://www.xnet.co.nz/fusion for more information.

  12. Can I restrict my outbound calls?

    Last Updated: 27 May 2011, 8:42am

    Yes. WxC offers a tollbar service where users can choose to block outbound calls to National, International, Mobile and 0900 numbers. These can be subscribed to for a monthy fee of $5 or $15 for the full tollbar. To apply a tollbar to your VFX service call us on 0800 123 456.

  13. Can I forward my other number? What are the costs involved?

    Last Updated: 27 May 2011, 8:39am

    Yes. You can point your existing number to the new phone system. The charge will depend on your current line rental provider and will appear on their bill.

  14. What is Full Line speed?

    Last Updated: 26 May 2011, 4:26pm

    Full Line Speed or as fast as the physical line will allow based on ADSL1/2+ technology. Actual speeds will vary: On plans that have an upload speed limit of 128Kbps, the download speed will be limited to a maximum of 4Mbps. This is the case for any Internet service provider offering these typ ...