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41 articles found:

  1. Can I buy VFX certified hardware from WxC?

    Last Updated: 15 September 2014, 1:35pm

    Yes, we sell some VFX certified hardware & general Broadband equipment which can be billed to your Xnet account. SPA122 Voice Adapter - $133.85 including Shipping MP264 All in one unit - $285.00 including Shipping For further details or to order and/or for payment options please contact ...
  2. What happens when I go over my allocated data usage (5,15,50 GB)?

    Last Updated: 11 July 2014, 10:57am

    If you go over your allocated data usage you will be re-directed to the following page From this page you'll be able to login to Viewbill and update your data cap to continue browsing paying only 0.096 cents per MB - or approximately $0.99 per GB.
  3. Does WXC host a Steam Content Server?

    Last Updated: 11 July 2014, 10:20am

    Sorry no we do not. Steam have changed their method of delivery and retiring the content servers they previously supported. We are sad to say we are no longer able to offer free steam traffic as of the 24/5/2013
  4. How do I list my phone number in the White Pages Telephone Directory?

    Last Updated: 11 July 2014, 10:18am

    Everyone who has a phone number is entitled to one free listing in the Telephone directory (White Pages). These details are also available from the 018 Directory Service. To check if these details are correct you can go to If you are not listed or the information is inco ...
  5. ISky - data usage on this site is free*

    Last Updated: 11 July 2014, 10:17am

    From June 2013 onwards, there will no longer be unmetered data plans for iSKY viewing. This is due to a service update ISky has made to improve the quality and delivery of content to viewers of iSKY across New Zealand. We may be able to deliver unmetered data at a later date but are waiting fo ...
  6. Can I monitor my data usage?

    Last Updated: 11 July 2014, 10:16am

    WXC is the first ISP in New Zealand to offer users a Free Desktop Application that will give them a real time look at their monthly Internet usage. In order to offer our customers a real time view of where you are against your monthly data allowance and usage history, we have developed a simpl ...
  7. Are any ports blocked on WXC?

    Last Updated: 11 July 2014, 9:35am

    The following ports are blocked on the WXC Service; TCP,25 TCP,135 UDP,135 TCP,137 UDP,137 TCP,139 UDP,139 TCP,445 TCP,593 TCP,4444 TCP,3997 TCP,2745 Please note port 25 is filtered (inbound & outbound) and is regarded as the Best International Practise in the fight against spam. To remov ...
  8. Can WXC host my Domain Name? ?

    Last Updated: 11 July 2014, 9:27am

    We currently do not offer web hosting or domain services. If you need web hosting or domain services there are a number of great hosting companies in New Zealand who should be able to accommodate your needs.
  9. I am currently with another ISP, can I keep my e-mail address and still use this service?

    Last Updated: 10 July 2014, 11:08am

    Yes. If you wish to retain your existing email service with your current provider you can organise to forward your emails to your new WXC address. Please be aware that this means you will need to pay for and maintain an account with your current ISP as well as with WXC.
  10. Can I disable interleaving on my connection?

    Last Updated: 10 July 2014, 11:04am

    Interleaving is on by default in most cases as helps stabilise your Internet connection. Turning it off can help lower latency which is beneficial for latency sensitive applications eg. online games. In some cases turning interleaving off may de-stabilise your connection and in the event o ...
  11. WXC Support Settings

    Last Updated: 10 July 2014, 11:02am

    ADSL Settings Login: PPP Setting: PPP over ATM (RFC2364) VCMUX encapsulation VPI Setting:0 VCI Setting: 100 Authentication: PAP VDSL Settings Login: PPPoE Connection WAN VLAN ID: 10 Authentication: PAP MTU: 1492 BOF Settings Login: yo ...
  12. What type of speed should I be expecting?

    Last Updated: 2 September 2013, 1:33pm

    The speed you receive will vary as a number of different factors are taken in account. Distance - the distance you are from the exchange will be one of the major deciding factors. If you are close to your local exchange or cabinet your speed will be fast, if you are more than 5km away your spe ...
  13. Why is it slow in the evenings?

    Last Updated: 2 September 2013, 1:29pm

    Please be aware that residential broadband services operate as a shared resource, this means as more people start using the internet the slower it may get. This means during the day your Internet experience may differ to what your experience at night/peak time. Our Operations team are constan ...
  14. Audiocodes MP264 - Configuring Website Restrictions?

    Last Updated: 22 August 2013, 2:33pm

  15. Audiocodes MP264 - how to port forward?

    Last Updated: 22 August 2013, 2:29pm

  16. Can I use wireless devices?

    Last Updated: 1 August 2013, 8:58am

    Yes. You can purchase and install a wireless access point in your home and plug this into a jack point.
  17. Do you support IPv6?

    Last Updated: 1 August 2013, 8:58am

    WXC is currently running a closed trial with Native IPv6 (dual-stacked) over xDSL. To register for the trial, you will need an WXC ADSL account, a router that can support IP6CP, DHCPv6 and preferably be knowledgeable in the area. At this stage we will be limiting numbers on the trial mainly due ...
  18. Do I need to buy an ADSL modem?

    Last Updated: 1 August 2013, 8:56am

    Yes, you need a tele-permitted ADSL modem/router . Please ensure you follow the instructions provided with your hardware when setting it up.
  19. Do I have to contact my current provider to cancel my existing Broadband service?

    Last Updated: 1 August 2013, 8:56am

    Please do not contact your current provider prior to WXC HSI installation as this may result in unnecessary delays. Once you are up and running on our service, then please contact them to arrange for your billing to stop.
  20. What data traffic is accountable?

    Last Updated: 1 August 2013, 8:55am

    All WXC plans measure all National & International usage. Local traffic is not measured. This means that your Email, WXC VFX (Voice over Broadband) & WXC hosted content do not count against your overall usage.
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