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41 articles found:

  1. Will there be any outages when transferring to WXC broadband from your existing service provider?

    Last Updated: 1 August 2013, 8:54am

    We can not guarantee there will be no outage however we will ensure the cut over period is as short and smooth as possible.
  2. What is Broadband?

    Last Updated: 1 August 2013, 8:53am

    Broadband is a high speed Internet connection that allows you to surf the Internet, get your email and download files at up to 50 times the speed of a standard dial-up connection. Internet speeds greater than 256kbps are defined as broadband. This is approximately up to 6 times faster than a no ...
  3. Can I keep my existing phone number when transferring to the VFX service?

    Last Updated: 1 August 2013, 8:52am

    It is easy to transfer your number across to your new VFX service. This means you don't need to tell friends and family, businesses, etc about a change in number. There is a one off fee of $21.13 (including GST at 15%) for each number transferred. There are some conditions and restrictions on t ...
  4. Does WXC support wireless networks?

    Last Updated: 1 August 2013, 8:52am

    WXC do not support local Wireless networks. If you would like assistance with setting up a local wireless network we recommend you contact your modem manufacturer. Please be aware when we troubleshoot any connection problem we recommend connecting an ethernet cable directly to your modem/router.
  5. Why doesn't our spam filter stop all spam emails?

    Last Updated: 1 August 2013, 8:52am

    Our spam filtering service reduces the majority of spam sent to your email address. It does this by automatically moving it from your inbox to a spam folder - however some spam emails can end up in your inbox. In order to help our filter block spam, you need to report it through Webmail prior t ...
  6. Can I use wireless on my FTTH Device?

    Last Updated: 1 August 2013, 8:52am

    The wireless feature on the WRP400 used on Fibre to the Home installs is not supported and turned off by default. The WRP400 is often installed in a metal cabinet making any wireless connectivty extremely poor. If you would like to try the wireless service on the WRP400 you can do so at your ...
  7. Which WXC plan suits your needs?

    Last Updated: 1 August 2013, 8:51am

    All our plans are based on a FLS* down / FLS* up High Speed Internet connection. From this base option you can customise your Internet experience by tailoring your data cap to meet your needs and decide whether you want to keep your old phone line as well.
  8. How do I log a fault?

    Last Updated: 1 August 2013, 8:50am

    Call the WXC Technical Support Team on 0800 120 120 and they will register your fault, and walk you through the resolution process. If a technician is required to visit your home, costs may apply if the problem is not a result of WXC provided service. While we may assist with your CPE and PC is ...
  9. Can I have a wireless network in my home or office?

    Last Updated: 1 August 2013, 8:50am

    Yes, most WXC endorsed Broadband VoIP routers are wireless ready to go straight from the box. Please note if you require wireless support or assistance you should contact your modem manufacturer.
  10. Why can't homes be provisioned with high broadband speeds - such as 100Mbps?

    Last Updated: 1 August 2013, 8:48am

    The intention is to offer higher speed products at a later date subject to consumer demand and with advances in other bottlenecks across the network. The advantage that Fibre offers is that your home is now capable of these speeds. When Video On Demand or broadcast television becomes available ...
  11. What is broadband and why should you get it?

    Last Updated: 1 August 2013, 8:47am

    Broadband is a high speed Internet connection that allows you to surf the Internet, get your email and download files at up to 50 times the speed of a standard dial-up connection. Internet speeds greater than 256kbps are defined as broadband. This is approximately up to 6 times faster than a no ...
  12. Can I have a static IP on WXC?

    Last Updated: 1 August 2013, 8:35am

    Yes you can get a static IP, please call us on 0800 123 456 to request a static IP.
  13. Are there any installation or up front costs when I sign up?

    Last Updated: 1 August 2013, 8:34am

    When joining from another provider a churn fee of $25.56 including GST ($22.22 excluding GST) is applicable. A Connection and Wiring cost of $199.00 including GST ($173.804 excluding GST) may apply in addition to any other fees. A Connection and Wiring charge will mean a technician will visit ...
  14. How long will it take to get WXC broadband?

    Last Updated: 1 August 2013, 8:31am

    It will take approximately 5 working days for installation of WXC broadband. There are many factors that may effect this time frame. There are currently delays for Fibre to the Home Installations. Please speak with the Sales Team on 0800 123 456 in regards to expectations for installations at y ...
  15. Are there any contracts with WXC?

    Last Updated: 1 August 2013, 8:30am

    It depends on the plan you choose as to whether or not a contract applies to your service. Please contact our Sales Team for further information on 0800 123 456 to confirm the details/contract applicable to your connection.
  16. Do I get a free Modem when I join WXC for Broadband?

    Last Updated: 1 August 2013, 8:27am

    This depends on the contract/plan that you have signed up for. Unless confirmed at the time of sign up that a Modem/Router or Voice hardware is included you will need to purchase your own Broadband Modem and Filters and any other hardware that may be required at your home. You can now purchase ...
  17. How much do I pay for data usage?

    Last Updated: 1 August 2013, 8:24am

    WXC's plans have unlimited data usage charged at 0.096 cents per MB - or approximately $0.99 per GB. Please note, some of the new plans have various amounts of data included depending on the plan that you select. If you are unsure on your needs please make sure you speak to one of our friendly ...
  18. Why isn't my history showing in the data usage monitor?

    Last Updated: 1 August 2013, 8:22am

    While the usage monitor is active it will pickup logs at certain intervals and update your current usage. When you first start using the usage monitor there will be no history, this is due to the history being created locally on your machine. Please be aware that this history should only be ...
  19. What is considered 'free' local traffic therefore does not count toward my data usage?

    Last Updated: 1 August 2013, 8:21am

    Local traffic is any content that is part of WXCs local service delivery and includes voice calls, content stored on Akamai & Steam caching servers, Gameplanet Downloads, Gameplanet Gaming Servers, Linux related material at mirror.xnet.co.nz and more. Please note this content varies and we ...
  20. How do I setup Wireless connectivity on a WRP400?

    Last Updated: 1 August 2013, 8:21am

    Basic Wireless Settings (secure) – Linksys WRP400 Please note the following instructions apply to default settings for your computers network adapter and router. To setup up your Linksys WRP400 you will need a Computer with a Browser installed and an Ethernet Cable to connect to it. Once ...
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