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53 articles found:

  1. I am currently with another ISP, can I keep my e-mail address and still use this service?

    Last Updated: 10 July 2014, 11:08am

    Yes. If you wish to retain your existing email service with your current provider you can organise to forward your emails to your new WXC address. Please be aware that this means you will need to pay for and maintain an account with your current ISP as well as with WXC.
  2. Can I disable interleaving on my connection?

    Last Updated: 10 July 2014, 11:04am

    Interleaving is on by default in most cases as helps stabilise your Internet connection. Turning it off can help lower latency which is beneficial for latency sensitive applications eg. online games. In some cases turning interleaving off may de-stabilise your connection and in the event o ...
  3. WXC Support Settings

    Last Updated: 10 July 2014, 11:02am

    ADSL Settings Login: yourusername@adsl.xnet.co.nz PPP Setting: PPP over ATM (RFC2364) VCMUX encapsulation VPI Setting:0 VCI Setting: 100 Authentication: PAP VDSL Settings Login: yourusername@adsl.xnet.co.nz PPPoE Connection WAN VLAN ID: 10 Authentication: PAP MTU: 1492 BOF Settings Login: yo ...
  4. Will my WXC digital voice service be as good or better than my old fashioned phone line?

    Last Updated: 10 July 2014, 10:59am

    Yes. WXC VFX is a next generation telephony technology. Voice calls are prioritised on our network and we only support hardware that has built-in Quality of Service (QoS) to ensure the quality of your call. WXC has already connected more than one billion minutes of voice calls since migrating t ...
  5. Will my WXC digital voice service be as good as or better than my old fashioned phone line?

    Last Updated: 3 September 2013, 9:28am

    WXC VFX is a next generation telephony technology. Voice calls are prioritised on our network and we only accredit hardware that has built-in Quality of Service (QoS) to ensure the quality of your call. WXC has already switched more than one billion minutes of voice calls since migrating to the ...
  6. Emergency Calling Code

    Last Updated: 3 September 2013, 9:24am

    Emergency Calling Code WXC has made several changes to its products and systems, along with its Terms and Conditions in order to support a better emergency calling programme. The telecommunication industry is moving to the Emergency Calling Code (ECC) to bolster the requirements around em ...
  7. What speed Broadband will I be able to get?

    Last Updated: 2 September 2013, 1:36pm

    Currently our Fibre speed is 30Mbps down / 6Mbps up. Unlike other Internet connections such as DSL, the connection between your home and the local exchange has a set speed allocated per customer. This means that there is much lower chance for congestion and the speeds experienced will be much ...
  8. Audiocodes MP264 - Configuring Website Restrictions?

    Last Updated: 22 August 2013, 2:33pm

  9. Audiocodes MP264 - how to port forward?

    Last Updated: 22 August 2013, 2:29pm

  10. Can I use wireless devices?

    Last Updated: 1 August 2013, 8:58am

    Yes. You can purchase and install a wireless access point in your home and plug this into a jack point.
  11. I have a mobile that I use for calling and mobile data, do I have to pay for this service?

    Last Updated: 1 August 2013, 8:56am

    Your mobile phone will remain with your current provider and you will still have the billing relationship with that provider.
  12. Can I take my existing home phone number from a different provider with me?

    Last Updated: 1 August 2013, 8:56am

    Yes as long as you are moving within the same Telecom local free calling area. If you are moving to your home from outside this area, a new number will be provided. A one off porting fee of $21.13 (including GST at 15% will apply). Please do not cancel any numbers that you would like WXC to tak ...
  13. Do I have to contact my current provider to cancel my existing Broadband service?

    Last Updated: 1 August 2013, 8:56am

    Please do not contact your current provider prior to WXC HSI installation as this may result in unnecessary delays. Once you are up and running on our service, then please contact them to arrange for your billing to stop.
  14. How do people call me?

    Last Updated: 1 August 2013, 8:55am

    Calls to your home or office work exactly as they always have. WXC will issue you a new VFX phone number that can be dialled from anywhere in the world - for instance if you are issued with an Auckland number, a call from Auckland will be treated as local, etc. You may wish to retain your exist ...
  15. Can I use my existing PC equipment? Do I need to change modems or routers?

    Last Updated: 1 August 2013, 8:55am

    You can use your existing PC equipment, however there is no need for an analogue modem. You will need an Ethernet card if your PC does not already have one. The data connection plugs into the Ethernet that comes installed on most PCs. Note some older PCs may not have an Ethernet card: If you ar ...
  16. What happens in a power cut?

    Last Updated: 1 August 2013, 8:55am

    No service is available during a power cut unless the customer has installed a UPS. If this is important to you, you can take the following steps: * Set up the Voice features on your VFX service so that incoming calls are redirected to your mobile phone in the event of a power cut or ne ...
  17. What data traffic is accountable?

    Last Updated: 1 August 2013, 8:55am

    All WXC plans measure all National & International usage. Local traffic is not measured. This means that your Email, WXC VFX (Voice over Broadband) & WXC hosted content do not count against your overall usage.
  18. Why doesn't our spam filter stop all spam emails?

    Last Updated: 1 August 2013, 8:52am

    Our spam filtering service reduces the majority of spam sent to your email address. It does this by automatically moving it from your inbox to a spam folder - however some spam emails can end up in your inbox. In order to help our filter block spam, you need to report it through Webmail prior t ...
  19. How do I log a fault?

    Last Updated: 1 August 2013, 8:50am

    Call the WXC Technical Support Team on 0800 120 120 and they will register your fault, and walk you through the resolution process. If a technician is required to visit your home, costs may apply if the problem is not a result of WXC provided service. While we may assist with your CPE and PC is ...
  20. Can I get Sky services over Fibre to the home?

    Last Updated: 1 August 2013, 8:48am

    Not at this stage, contact Sky as you normally would to access their service.
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