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53 articles found:

  1. Why can't homes be provisioned with high broadband speeds - such as 100Mbps?

    Last Updated: 1 August 2013, 8:48am

    The intention is to offer higher speed products at a later date subject to consumer demand and with advances in other bottlenecks across the network. The advantage that Fibre offers is that your home is now capable of these speeds. When Video On Demand or broadcast television becomes available ...
  2. Will my voice calls count toward my data usage on my Internet connection?

    Last Updated: 1 August 2013, 8:47am

    No. Your phone calls (voice traffic) are considered local traffic and will not contribute to your Broadband data use.
  3. Is there any additional wiring work required?

    Last Updated: 1 August 2013, 8:47am

    Your home has been cabled in accordance with PTC 106 and the jack points have been installed either to your requirements as the builder or to the developer's specs during construction. If you would like additional outlets installed in your property, any certified structured cabling technician sh ...
  4. Is there an installation or connection charge for Fibre to The Home?

    Last Updated: 1 August 2013, 8:33am

    Yes. A one off fee of $199.00 including GST at 15% is charged. This includes the installation of hardware that connects your house to the WXC network and enables both voice and data traffic to work properly. If Installation of Fibre into external Trench is charge in addition to this. Total for S ...
  5. How long will it take to get WXC broadband?

    Last Updated: 1 August 2013, 8:31am

    It will take approximately 5 working days for installation of WXC broadband. There are many factors that may effect this time frame. There are currently delays for Fibre to the Home Installations. Please speak with the Sales Team on 0800 123 456 in regards to expectations for installations at y ...
  6. Are there any contracts with WXC?

    Last Updated: 1 August 2013, 8:30am

    It depends on the plan you choose as to whether or not a contract applies to your service. Please contact our Sales Team for further information on 0800 123 456 to confirm the details/contract applicable to your connection.
  7. How much do I pay for data usage?

    Last Updated: 1 August 2013, 8:24am

    WXC's plans have unlimited data usage charged at 0.096 cents per MB - or approximately $0.99 per GB. Please note, some of the new plans have various amounts of data included depending on the plan that you select. If you are unsure on your needs please make sure you speak to one of our friendly ...
  8. Why isn't my history showing in the data usage monitor?

    Last Updated: 1 August 2013, 8:22am

    While the usage monitor is active it will pickup logs at certain intervals and update your current usage. When you first start using the usage monitor there will be no history, this is due to the history being created locally on your machine. Please be aware that this history should only be ...
  9. What is considered 'free' local traffic therefore does not count toward my data usage?

    Last Updated: 1 August 2013, 8:21am

    Local traffic is any content that is part of WXCs local service delivery and includes voice calls, content stored on Akamai & Steam caching servers, Gameplanet Downloads, Gameplanet Gaming Servers, Linux related material at mirror.xnet.co.nz and more. Please note this content varies and we ...
  10. How do I setup Wireless connectivity on a WRP400?

    Last Updated: 1 August 2013, 8:21am

    Basic Wireless Settings (secure) – Linksys WRP400 Please note the following instructions apply to default settings for your computers network adapter and router. To setup up your Linksys WRP400 you will need a Computer with a Browser installed and an Ethernet Cable to connect to it. Once ...
  11. Is there a contract or disconnection fee?

    Last Updated: 1 August 2013, 8:16am

    It depends on the plan that you choose as the whether or not a contract applies to your service. Some of our plans do have a contract and/or $199.00 early disconnection fee. Please contact our Sales Team for further information on 0800 123 456 to confirm the details specific to your connectio ...
  12. Copyright (Infringing File Sharing) Amendment Act 2011

    Last Updated: 1 August 2013, 8:09am

    Please be aware as of the 1st of September we are required by law to act on Copyright Infringement notices. The following website has all the information you need to know and more about the new act - http://3strikes.net.nz/ Link to the Act - http://www.legislation.govt.nz/ To report copyright ...
  13. What happens if I move house?

    Last Updated: 1 August 2013, 8:08am

    If you are moving to another house that has UFB access please contact our Sales Team on 0800 123 456 to confirm if/how to move your connection with you. You can retain your existing phone number if you are moving within your existing local calling area, otherwise you will be issued with a new n ...
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