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49 articles found:

  1. Can I buy VFX certified hardware from WxC?

    Last Updated: 15 September 2014, 1:35pm

    Yes, we sell some VFX certified hardware & general Broadband equipment which can be billed to your Xnet account. SPA122 Voice Adapter - $133.85 including Shipping MP264 All in one unit - $285.00 including Shipping For further details or to order and/or for payment options please contact ...
  2. What happens when I go over my allocated data usage (5,15,50 GB)?

    Last Updated: 11 July 2014, 10:57am

    If you go over your allocated data usage you will be re-directed to the following page From this page you'll be able to login to Viewbill and update your data cap to continue browsing paying only 0.096 cents per MB - or approximately $0.99 per GB.
  3. Does WXC host a Steam Content Server?

    Last Updated: 11 July 2014, 10:20am

    Sorry no we do not. Steam have changed their method of delivery and retiring the content servers they previously supported. We are sad to say we are no longer able to offer free steam traffic as of the 24/5/2013
  4. How do I list my phone number in the White Pages Telephone Directory?

    Last Updated: 11 July 2014, 10:18am

    Everyone who has a phone number is entitled to one free listing in the Telephone directory (White Pages). These details are also available from the 018 Directory Service. To check if these details are correct you can go to If you are not listed or the information is inco ...
  5. ISky - data usage on this site is free*

    Last Updated: 11 July 2014, 10:17am

    From June 2013 onwards, there will no longer be unmetered data plans for iSKY viewing. This is due to a service update ISky has made to improve the quality and delivery of content to viewers of iSKY across New Zealand. We may be able to deliver unmetered data at a later date but are waiting fo ...
  6. Can I monitor my data usage?

    Last Updated: 11 July 2014, 10:16am

    WXC is the first ISP in New Zealand to offer users a Free Desktop Application that will give them a real time look at their monthly Internet usage. In order to offer our customers a real time view of where you are against your monthly data allowance and usage history, we have developed a simpl ...
  7. Do I need to pay a 'Wiring Maintenance Charge'?

    Last Updated: 11 July 2014, 10:15am

    WXC is not offering a 'Wire Maintenance' contract. This is normally an "opt-out" charge applied by your current line provider. The wire maintenance payment allows customers who have a fault with their household wiring - i.e. on the customer's premise, to get the current line provider's technici ...
  8. Will my existing house wiring support WXC Fusion?

    Last Updated: 11 July 2014, 10:14am

    Yes. However in some cases modification will be required as your old Telecom master jack and line filters will no longer be necessary. WXC can organise a Chorus technician to visit your premises to install necessary wiring if required, the cost for this services is $199 including GST at 15%. Al ...
  9. Can I still use Dial-Up Internet?

    Last Updated: 11 July 2014, 10:13am

    No. Your old analogue modem will not operate in your Fusion/Fibre connected home.
  10. Can I still use the interactive services on Sky TV?

    Last Updated: 11 July 2014, 9:41am

    Not at this stage. Your new home is completely IP enabled. When new decoders that support IP communications are deployed, this service will become available. Note you can select interactive services either via the Sky website or by calling the Sky customer services team.
  11. Can I still have a monitored house alarm on VFX?

    Last Updated: 11 July 2014, 9:40am

    Yes. Alarm New Zealand offer an IP alarm option that is compatible with all WXC Fusion products. You can select to have the alarm monitored by Alarm New Zealand, with call-outs provided by a company of your choice. Please visit Alarm NZ for details. There may be additional hardware requir ...
  12. What about my medical monitoring service will it work on VFX?

    Last Updated: 11 July 2014, 9:40am

    Alarm New Zealand can provide connectivity for a medical call out (as opposed to a security company). The alarms WXC have certified with Alarm New Zealand are capable of working with specialist medical devices such as pendants.
  13. Will I be able to make emergency service calls?

    Last Updated: 11 July 2014, 9:39am

    Yes. VFX works and routes all calls just like a traditional phone line.
  14. Can I use my existing phone?

    Last Updated: 11 July 2014, 9:39am

    Yes. Your existing standard touch tone telephones can be used with the VFX service. Phones should be telepermitted and you can use most cordless phones. Please note you need an RJ45 connector to plug your phone into the wall jack. If you do not have this type of plug a new cord or adapter can b ...
  15. Can I keep my existing telephone number if I move house?

    Last Updated: 11 July 2014, 9:38am

    Yes, if you are moving within the same free local calling area as you currently enjoy and WXC has a point of interconnect in that area, then you can retain your VFX number. Now that 'number portability' is available in New Zealand, your number effectively belongs to you and you can change car ...
  16. Will my phone number be in the White Pages Listing?

    Last Updated: 11 July 2014, 9:37am

    Yes. You are entitled to one free listing per premise. WXC will facilitate this number being allocated in the White Pages - if you do not want your number published please call 0800 123 123. If you want more than one number listed please contact Yellow Pages Group (who administer the White page ...
  17. Are any ports blocked on WXC?

    Last Updated: 11 July 2014, 9:35am

    The following ports are blocked on the WXC Service; TCP,25 TCP,135 UDP,135 TCP,137 UDP,137 TCP,139 UDP,139 TCP,445 TCP,593 TCP,4444 TCP,3997 TCP,2745 Please note port 25 is filtered (inbound & outbound) and is regarded as the Best International Practise in the fight against spam. To remov ...
  18. I am currently with another ISP, can I keep my e-mail address and still use this service?

    Last Updated: 10 July 2014, 11:08am

    Yes. If you wish to retain your existing email service with your current provider you can organise to forward your emails to your new WXC address. Please be aware that this means you will need to pay for and maintain an account with your current ISP as well as with WXC.
  19. Can I disable interleaving on my connection?

    Last Updated: 10 July 2014, 11:04am

    Interleaving is on by default in most cases as helps stabilise your Internet connection. Turning it off can help lower latency which is beneficial for latency sensitive applications eg. online games. In some cases turning interleaving off may de-stabilise your connection and in the event o ...
  20. WXC Support Settings

    Last Updated: 10 July 2014, 11:02am

    ADSL Settings Login: PPP Setting: PPP over ATM (RFC2364) VCMUX encapsulation VPI Setting:0 VCI Setting: 100 Authentication: PAP VDSL Settings Login: PPPoE Connection WAN VLAN ID: 10 Authentication: PAP MTU: 1492 BOF Settings Login: yo ...
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