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49 articles found:

  1. Will my WXC digital voice service be as good or better than my old fashioned phone line?

    Last Updated: 10 July 2014, 10:59am

    Yes. WXC VFX is a next generation telephony technology. Voice calls are prioritised on our network and we only support hardware that has built-in Quality of Service (QoS) to ensure the quality of your call. WXC has already connected more than one billion minutes of voice calls since migrating t ...
  2. Will my WXC digital voice service be as good as or better than my old fashioned phone line?

    Last Updated: 3 September 2013, 9:28am

    WXC VFX is a next generation telephony technology. Voice calls are prioritised on our network and we only accredit hardware that has built-in Quality of Service (QoS) to ensure the quality of your call. WXC has already switched more than one billion minutes of voice calls since migrating to the ...
  3. Can I use my existing PC equipment? Do I need to change modems or routers?

    Last Updated: 3 September 2013, 9:26am

    Yes, you can use your existing PC equipment, however if your broadband router is not already VoIP capable, you will need to purchase either an Analogue Telephone Adapter (ATA) to support your voice calls or consider upgrading your DSL router to a Linksys VoIP capable unit available from many re ...
  4. Emergency Calling Code

    Last Updated: 3 September 2013, 9:24am

    Emergency Calling Code WXC has made several changes to its products and systems, along with its Terms and Conditions in order to support a better emergency calling programme. The telecommunication industry is moving to the Emergency Calling Code (ECC) to bolster the requirements around em ...
  5. Audiocodes MP264 - Configuring Website Restrictions?

    Last Updated: 22 August 2013, 2:33pm

  6. Audiocodes MP264 - how to port forward?

    Last Updated: 22 August 2013, 2:29pm

  7. Do I need to buy an ADSL modem?

    Last Updated: 1 August 2013, 8:56am

    Yes, you need a tele-permitted ADSL modem/router . Please ensure you follow the instructions provided with your hardware when setting it up.
  8. I have a mobile that I use for calling and mobile data, do I have to pay for this service?

    Last Updated: 1 August 2013, 8:56am

    Your mobile phone will remain with your current provider and you will still have the billing relationship with that provider.
  9. Can I take my existing home phone number from a different provider with me?

    Last Updated: 1 August 2013, 8:56am

    Yes as long as you are moving within the same Telecom local free calling area. If you are moving to your home from outside this area, a new number will be provided. A one off porting fee of $21.13 (including GST at 15% will apply). Please do not cancel any numbers that you would like WXC to tak ...
  10. Who will bill me for my line rental?

    Last Updated: 1 August 2013, 8:56am

    With WXC Fusion you will receive a single invoice from WXC.
  11. Do I have to contact my current provider to cancel my existing Broadband service?

    Last Updated: 1 August 2013, 8:56am

    Please do not contact your current provider prior to WXC HSI installation as this may result in unnecessary delays. Once you are up and running on our service, then please contact them to arrange for your billing to stop.
  12. How do people call me?

    Last Updated: 1 August 2013, 8:55am

    Calls to your home or office work exactly as they always have. WXC will issue you a new VFX phone number that can be dialled from anywhere in the world - for instance if you are issued with an Auckland number, a call from Auckland will be treated as local, etc. You may wish to retain your exist ...
  13. What happens in a power cut?

    Last Updated: 1 August 2013, 8:55am

    No service is available during a power cut unless the customer has installed a UPS. If this is important to you, you can take the following steps: * Set up the Voice features on your VFX service so that incoming calls are redirected to your mobile phone in the event of a power cut or ne ...
  14. What data traffic is accountable?

    Last Updated: 1 August 2013, 8:55am

    All WXC plans measure all National & International usage. Local traffic is not measured. This means that your Email, WXC VFX (Voice over Broadband) & WXC hosted content do not count against your overall usage.
  15. Why doesn't our spam filter stop all spam emails?

    Last Updated: 1 August 2013, 8:52am

    Our spam filtering service reduces the majority of spam sent to your email address. It does this by automatically moving it from your inbox to a spam folder - however some spam emails can end up in your inbox. In order to help our filter block spam, you need to report it through Webmail prior t ...
  16. How do I log a fault?

    Last Updated: 1 August 2013, 8:50am

    Call the WXC Technical Support Team on 0800 120 120 and they will register your fault, and walk you through the resolution process. If a technician is required to visit your home, costs may apply if the problem is not a result of WXC provided service. While we may assist with your CPE and PC is ...
  17. Can I port my Skype number to my WXC Fusion service?

    Last Updated: 1 August 2013, 8:50am

    Yes, but only with numbers obtained from Symbio Networks.
  18. Can I have a wireless network in my home or office?

    Last Updated: 1 August 2013, 8:50am

    Yes, most WXC endorsed Broadband VoIP routers are wireless ready to go straight from the box. Please note if you require wireless support or assistance you should contact your modem manufacturer.
  19. Do I get credits applied to my account when I refer new people to WXC?

    Last Updated: 1 August 2013, 8:45am

    Yes, with FriendxChange When you refer a friend or family member as a new customer to WXC you can earn up to $65!* $15 for every Tolls customer and $50 for every Broadband Customer referred! *Credits will be applied in the third month following referral. Conditions Apply, please contact Cu ...
  20. What speed Broadband will I be able to get?

    Last Updated: 1 August 2013, 8:44am

    WXC Fusion is a Full Line Speed upload/Full Line Speed download at the maximum your line can handle. Your speeds are dependent on the quality of your line and distance from the exchange to your home or office. You will receive ADSL2+ speeds where your local exchange has been upgraded and your mo ...
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