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26 articles found:

  1. Can I buy VFX certified hardware from WxC?

    Last Updated: 15 September 2014, 1:35pm

    Yes, we sell some VFX certified hardware & general Broadband equipment which can be billed to your Xnet account. SPA122 Voice Adapter - $133.85 including Shipping MP264 All in one unit - $285.00 including Shipping For further details or to order and/or for payment options please contact ...
  2. Does WXC host a Steam Content Server?

    Last Updated: 11 July 2014, 10:20am

    Sorry no we do not. Steam have changed their method of delivery and retiring the content servers they previously supported. We are sad to say we are no longer able to offer free steam traffic as of the 24/5/2013
  3. How do I list my phone number in the White Pages Telephone Directory?

    Last Updated: 11 July 2014, 10:18am

    Everyone who has a phone number is entitled to one free listing in the Telephone directory (White Pages). These details are also available from the 018 Directory Service. To check if these details are correct you can go to www.whitepages.co.nz If you are not listed or the information is inco ...
  4. ISky - data usage on this site is free*

    Last Updated: 11 July 2014, 10:17am

    From June 2013 onwards, there will no longer be unmetered data plans for iSKY viewing. This is due to a service update ISky has made to improve the quality and delivery of content to viewers of iSKY across New Zealand. We may be able to deliver unmetered data at a later date but are waiting fo ...
  5. Do I need to pay a 'Wiring Maintenance Charge'?

    Last Updated: 11 July 2014, 10:15am

    WXC is not offering a 'Wire Maintenance' contract. This is normally an "opt-out" charge applied by your current line provider. The wire maintenance payment allows customers who have a fault with their household wiring - i.e. on the customer's premise, to get the current line provider's technici ...
  6. Can I still use the interactive services on Sky TV?

    Last Updated: 11 July 2014, 9:41am

    Not at this stage. Your new home is completely IP enabled. When new decoders that support IP communications are deployed, this service will become available. Note you can select interactive services either via the Sky website or by calling the Sky customer services team.
  7. Can I keep my existing telephone number if I move house?

    Last Updated: 11 July 2014, 9:38am

    Yes, if you are moving within the same free local calling area as you currently enjoy and WXC has a point of interconnect in that area, then you can retain your VFX number. Now that 'number portability' is available in New Zealand, your number effectively belongs to you and you can change car ...
  8. Can I have a second line with my Fibre To The Home connection?

    Last Updated: 11 July 2014, 9:38am

    Yes, the charge is $11.50 (including GST at 15%) per month for a second digital voice phone line. It comes with all of the features you get from your primary WXC VFX line. The hardware you are provided as part of the installation charge supports up to 2 telephone lines. For more than 2 lines yo ...
  9. Can I add Supercap to Fibre to the home plans?

    Last Updated: 11 July 2014, 9:37am

    Currently the Fusion VHSI service comes with SuperCap A at no extra charge. You can add SuperCap mobile to this plan. Other SuperCap product can be added to the Fusion VHSI plan - providing even more value to high level callers.
  10. Can I still make free local calls?

    Last Updated: 11 July 2014, 9:36am

    Yes. Calls to local numbers are still free. Note they will now go through WXC.
  11. Can WXC host my Domain Name? ?

    Last Updated: 11 July 2014, 9:27am

    We currently do not offer web hosting or domain services. If you need web hosting or domain services there are a number of great hosting companies in New Zealand who should be able to accommodate your needs.
  12. Can I take my existing home phone number from a different provider with me?

    Last Updated: 1 August 2013, 8:56am

    Yes as long as you are moving within the same Telecom local free calling area. If you are moving to your home from outside this area, a new number will be provided. A one off porting fee of $21.13 (including GST at 15% will apply). Please do not cancel any numbers that you would like WXC to tak ...
  13. Can I add a second phone line?

    Last Updated: 1 August 2013, 8:56am

    You can add a second phone line for the same low price of $11.50 per month. The line is fully featured, including voicemail, comes with it’s own publishable phone number and makes calls at the same low cost calling rates. Please note if you are looking for more than 2 lines, you may be ...
  14. Can I keep my existing phone number when transferring to the VFX service?

    Last Updated: 1 August 2013, 8:52am

    It is easy to transfer your number across to your new VFX service. This means you don't need to tell friends and family, businesses, etc about a change in number. There is a one off fee of $21.13 (including GST at 15%) for each number transferred. There are some conditions and restrictions on t ...
  15. Can I port my Skype number to my WXC Fusion service?

    Last Updated: 1 August 2013, 8:50am

    Yes, but only with numbers obtained from Symbio Networks.
  16. Can I get Sky services over Fibre to the home?

    Last Updated: 1 August 2013, 8:48am

    Not at this stage, contact Sky as you normally would to access their service.
  17. Is there any additional wiring work required?

    Last Updated: 1 August 2013, 8:47am

    Your home has been cabled in accordance with PTC 106 and the jack points have been installed either to your requirements as the builder or to the developer's specs during construction. If you would like additional outlets installed in your property, any certified structured cabling technician sh ...
  18. Can I call normal phones if I am on VFX or just other VoIP phones?

    Last Updated: 1 August 2013, 8:47am

    Yes, you can call mobile phones and other landlines anywhere in the world on super low VFX calling rates. If you call another person who is on VFX this call will be FREE!
  19. Do I get credits applied to my account when I refer new people to WXC?

    Last Updated: 1 August 2013, 8:45am

    Yes, with FriendxChange When you refer a friend or family member as a new customer to WXC you can earn up to $65!* $15 for every Tolls customer and $50 for every Broadband Customer referred! *Credits will be applied in the third month following referral. Conditions Apply, please contact Cu ...
  20. Are there any installation or up front costs when I sign up?

    Last Updated: 1 August 2013, 8:34am

    When joining from another provider a churn fee of $25.56 including GST ($22.22 excluding GST) is applicable. A Connection and Wiring cost of $199.00 including GST ($173.804 excluding GST) may apply in addition to any other fees. A Connection and Wiring charge will mean a technician will visit ...
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