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26 articles found:

  1. Is there an installation or connection charge for Fibre to The Home?

    Last Updated: 1 August 2013, 8:33am

    Yes. A one off fee of $199.00 including GST at 15% is charged. This includes the installation of hardware that connects your house to the WXC network and enables both voice and data traffic to work properly. If Installation of Fibre into external Trench is charge in addition to this. Total for S ...
  2. How long will it take to get WXC broadband?

    Last Updated: 1 August 2013, 8:31am

    It will take approximately 5 working days for installation of WXC broadband. There are many factors that may effect this time frame. There are currently delays for Fibre to the Home Installations. Please speak with the Sales Team on 0800 123 456 in regards to expectations for installations at y ...
  3. Do I get a free Modem when I join WXC for Broadband?

    Last Updated: 1 August 2013, 8:27am

    This depends on the contract/plan that you have signed up for. Unless confirmed at the time of sign up that a Modem/Router or Voice hardware is included you will need to purchase your own Broadband Modem and Filters and any other hardware that may be required at your home. You can now purchase ...
  4. How much do I pay for data usage?

    Last Updated: 1 August 2013, 8:24am

    WXC's plans have unlimited data usage charged at 0.096 cents per MB - or approximately $0.99 per GB. Please note, some of the new plans have various amounts of data included depending on the plan that you select. If you are unsure on your needs please make sure you speak to one of our friendly ...
  5. What is considered 'free' local traffic therefore does not count toward my data usage?

    Last Updated: 1 August 2013, 8:21am

    Local traffic is any content that is part of WXCs local service delivery and includes voice calls, content stored on Akamai & Steam caching servers, Gameplanet Downloads, Gameplanet Gaming Servers, Linux related material at and more. Please note this content varies and we ...
  6. Copyright (Infringing File Sharing) Amendment Act 2011

    Last Updated: 1 August 2013, 8:09am

    Please be aware as of the 1st of September we are required by law to act on Copyright Infringement notices. The following website has all the information you need to know and more about the new act - Link to the Act - To report copyright ...
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