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42 articles found:
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How do I setup VFX on a SPA122?
Last Updated: 11 May 2012, 9:06am
Setting up SPA122 for VFX service. First you will first need to make sure all physical connections are complete. Using the diagram below plug in a standard analogue phone (or phones if you have more than one line added), the power, the Internet connection to your existing Router (WAN), a ... -
How do I setup VFX on a SPA112?
Last Updated: 10 May 2012, 3:44pm
Setting up SPA112 for VFX service. First you will first need to make sure all physical connections are complete. Using the diagram below plug in a standard analogue phone (or phones if you have more than one line added), and the power and the Ethernet connection to your existing Router (WA ... -
How do I setup VFX?
Last Updated: 10 May 2012, 8:20am
Please visit the following website for video instructions on how to setup VFX for your device - http://www.xnet.co.nz/support/setup-videos -
Can I buy VFX certified hardware from WxC?
Last Updated: 4 May 2012, 9:23am
Yes, we sell some VFX certified hardware & general Broadband equipment which can be billed to your Xnet account. SPA122 Voice Adapter - $113.85 SRP527 All in one unit - $379.00 NETCOMM NB6 Modem/Router (no voice capability) - $155.00 Shipping charges of $20.00 including GST will be appli ... -
Do I need to buy extra hardware for VFX?
Last Updated: 4 May 2012, 8:48am
WxC has partnered with Linksys, one of the biggest manufacturers of networking equipment in the world. Please have a look at ourHardware Section www.xnet.co.nz/voip-hardware for more details. If your current modem/router is older than 3 years: please confirm with your hardware manufacturer th ... -
What features are available with VFX Service?
Last Updated: 2 May 2012, 3:39pm
For your convenience, you can download the following Quick Reference Guides: 1.MyVFX Voice Portal 2.MyVFX Feature Guide 3.Pocket Feature Guide You also may be interested in our Advanced Feature pack which can be added to your account. Please go to the following link for details: Advanced ... -
Copyright (Infringing File Sharing) Amendment Act 2011
Last Updated: 2 September 2011, 11:46am
Please be aware as of the 1st of September we are required by law to act on Copyright Infringement notices. The following website has all the information you need to know and more about the new act - http://3strikes.net.nz/ Link to the Act - http://www.legislation.govt.nz/ -
Can I still have a monitored house alarm on VFX?
Last Updated: 11 August 2011, 10:51am
Yes. WxC has partnered with Alarm New Zealand to offer an IP alarm option that is compatible with all Xnet Fusion products. You can also select to have the alarm monitored by Alarm New Zealand, with call-outs provided by a company of your choice. The service will appear on your WxC bill. There ... -
Emergency Calling Code
Last Updated: 9 August 2011, 10:01am
Emergency Calling Code WxC has made several changes to its products and systems, along with its Terms and Conditions in order to support a better emergency calling programme. The telecommunication industry is moving to the Emergency Calling Code (ECC) to bolster the requirements around em ... -
Do I get credits applied to my account when I refer new people to WxC/Xnet?
Last Updated: 21 July 2011, 12:28pm
Yes, with FriendxChange When you refer a friend or family member as a new customer to WxC/Xnet you can earn up to $65!* $15 for every Tolls customer and $50 for every Broadband Customer referred! *Credits will be applied in the third month following referral. Conditions Apply, please conta ... -
How do I list my phone number in the White Pages Telephone Directory?
Last Updated: 21 July 2011, 12:08pm
A Everyone who has a phone number is entitled to one free listing in the Telephone directory (White Pages). These details are also available from the 018 Directory Service. To check if these details are correct you can go to www.whitepages.co.nz If you are not listed or the information is inc ... -
Is VFX available in my area?
Last Updated: 7 July 2011, 1:44pm
Xnet VFX is available nationwide and simply requires a high speed Internet connection & Xnet approved, VoIP enabled hardware. Please check out our Availability Table below to see if local numbers can be assigned in your area. If you are outside of the VFX enabled local calling areas, you ca ... -
Should I buy a PAP2T or an SPA2102?
Last Updated: 20 June 2011, 1:23pm
We recommend the SPA2102 over the PAP2T for the following reasons. Easier to setup as it has it's own IP address & has basic router functionaility Supports faxing via the T.38 codec Ethernet port allows you to use it with a single port ADSL Router The PAP2T does not have router functionail ... -
Do I need WxC's Broadband to connect?
Last Updated: 31 May 2011, 3:28pm
VFX will operate with any broadband connection. You should also note that calls through other broadband providers will affect your data caps, whereas if you choose to use an Xnet plan, VFX calls are not counted towards your data allowance. -
Can I have a wireless network in my home or office?
Last Updated: 31 May 2011, 3:26pm
Yes, most WxC endorsed Broadband VoIP routers are wireless ready to go straight from the box. Please note if you require wireless support or assistance you should contact your modem manufacturer. -
How do I log a fault?
Last Updated: 31 May 2011, 3:26pm
Call the Xnet Technical Support Team on 0800 14 XNET and they will register your fault, and walk you through the resolution process. If a technician is required to visit your home, costs may apply if the problem is not a result of WxC provided service. While we may assist with your CPE and PC i ... -
Can I keep my existing phone number when transferring to the VFX service?
Last Updated: 31 May 2011, 3:25pm
It is easy to transfer your number across to your new VFX service. This means you don't need to tell friends and family, businesses, etc about a change in number. There is a one off fee of $21.13 (including GST at 15%) for each number transferred. There are some conditions and restrictions on t ... -
Can I use my Fax over VFX?
Last Updated: 31 May 2011, 3:24pm
Yes, most Faxes are supported: however if you experience any issues please call our support team on 0800 14 XNET (9638). WxC does not guarantee that all facsimile equipment will work over the Xnet network. WxC is now offering a Fax to Email service, for more information please click here http ... -
Do I have to talk to my service provider?
Last Updated: 31 May 2011, 3:24pm
Generally no. The service works over most DSL connections, and over your standard telephone line. Xnet VFX is an additional service that allows you to access lower cost rates and a higher feature set. This can be done with WxC directly and does not involve other suppliers that may be involved. ... -
Will my Xnet digital voice service be as good as or better than my old fashioned phone line?
Last Updated: 31 May 2011, 3:24pm
Xnet VFX is a next generation telephony technology. Voice calls are prioritised on our network and we only accredit hardware that has built-in Quality of Service (QoS) to ensure the quality of your call. WxC has already switched more than one billion minutes of voice calls since migrating to th ...