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42 articles found:

  1. Is VFX available in my area?

    Last Updated: 9 March 2015, 2:02pm

    WXC VFX is available nationwide and simply requires a high speed Internet connection & WXC approved, VoIP enabled hardware. Please check out our Availability Table below to see if local numbers can be assigned in your area. If you are outside of the VFX enabled local calling areas, you can ...
  2. How do I setup VFX on a SPA122?

    Last Updated: 5 November 2014, 12:40pm

    Setting up SPA122 for VFX service. First you will first need to make sure all physical connections are complete. Using the diagram below plug in a standard analogue phone (or phones if you have more than one line added), the power, the Internet connection to your existing Router (WAN), and ...
  3. Can I buy VFX certified hardware from WxC?

    Last Updated: 15 September 2014, 1:35pm

    Yes, we sell some VFX certified hardware & general Broadband equipment which can be billed to your Xnet account. SPA122 Voice Adapter - $133.85 including Shipping MP264 All in one unit - $285.00 including Shipping For further details or to order and/or for payment options please contact ...
  4. What features are available with VFX Service?

    Last Updated: 29 July 2014, 3:31pm

    For your convenience, you can download the following Quick Reference Guides: 1.MyVFX Voice Portal 2.MyVFX Feature Guide 3.Pocket Feature Guide You also may be interested in our Advanced Feature pack which can be added to your account. Please go to the following link for details: Advanced ...
  5. How do I setup VFX on a SPA112?

    Last Updated: 11 July 2014, 10:58am

    Setting up SPA112 for VFX service. First you will first need to make sure all physical connections are complete. Using the diagram below plug in a standard analogue phone (or phones if you have more than one line added), and the power and the Ethernet connection to your existing Router (WAN) ...
  6. How do I list my phone number in the White Pages Telephone Directory?

    Last Updated: 11 July 2014, 10:18am

    Everyone who has a phone number is entitled to one free listing in the Telephone directory (White Pages). These details are also available from the 018 Directory Service. To check if these details are correct you can go to www.whitepages.co.nz If you are not listed or the information is inco ...
  7. Can I still use the interactive services on Sky TV?

    Last Updated: 11 July 2014, 9:41am

    Not at this stage. Your new home is completely IP enabled. When new decoders that support IP communications are deployed, this service will become available. Note you can select interactive services either via the Sky website or by calling the Sky customer services team.
  8. Can I still have a monitored house alarm on VFX?

    Last Updated: 11 July 2014, 9:40am

    Yes. Alarm New Zealand offer an IP alarm option that is compatible with all WXC Fusion products. You can select to have the alarm monitored by Alarm New Zealand, with call-outs provided by a company of your choice. Please visit Alarm NZ for details. There may be additional hardware requir ...
  9. What about my medical monitoring service will it work on VFX?

    Last Updated: 11 July 2014, 9:40am

    Alarm New Zealand can provide connectivity for a medical call out (as opposed to a security company). The alarms WXC have certified with Alarm New Zealand are capable of working with specialist medical devices such as pendants.
  10. Will I be able to make emergency service calls?

    Last Updated: 11 July 2014, 9:39am

    Yes. VFX works and routes all calls just like a traditional phone line.
  11. Can I use my existing phone?

    Last Updated: 11 July 2014, 9:39am

    Yes. Your existing standard touch tone telephones can be used with the VFX service. Phones should be telepermitted and you can use most cordless phones. Please note you need an RJ45 connector to plug your phone into the wall jack. If you do not have this type of plug a new cord or adapter can b ...
  12. Can I keep my existing telephone number if I move house?

    Last Updated: 11 July 2014, 9:38am

    Yes, if you are moving within the same free local calling area as you currently enjoy and WXC has a point of interconnect in that area, then you can retain your VFX number. Now that 'number portability' is available in New Zealand, your number effectively belongs to you and you can change car ...
  13. Will my phone number be in the White Pages Listing?

    Last Updated: 11 July 2014, 9:37am

    Yes. You are entitled to one free listing per premise. WXC will facilitate this number being allocated in the White Pages - if you do not want your number published please call 0800 123 123. If you want more than one number listed please contact Yellow Pages Group (who administer the White page ...
  14. Can I still make free local calls?

    Last Updated: 11 July 2014, 9:36am

    Yes. Calls to local numbers are still free. Note they will now go through WXC.
  15. What happens if there is a power cut? What happens if the Internet goes down?

    Last Updated: 11 July 2014, 9:36am

    The VFX line requires both power (for your router and PC to work for a start) and the Internet to work successfully.
  16. Will my WXC digital voice service be as good or better than my old fashioned phone line?

    Last Updated: 10 July 2014, 10:59am

    Yes. WXC VFX is a next generation telephony technology. Voice calls are prioritised on our network and we only support hardware that has built-in Quality of Service (QoS) to ensure the quality of your call. WXC has already connected more than one billion minutes of voice calls since migrating t ...
  17. Can I get rid of my Line Rental?

    Last Updated: 3 September 2013, 9:29am

    Yes, you can now drop your normal analogue line and use WXC's Fusion service. Click here https://www.wxc.co.nz/residential/fusion/ for more information.
  18. Will my WXC digital voice service be as good as or better than my old fashioned phone line?

    Last Updated: 3 September 2013, 9:28am

    WXC VFX is a next generation telephony technology. Voice calls are prioritised on our network and we only accredit hardware that has built-in Quality of Service (QoS) to ensure the quality of your call. WXC has already switched more than one billion minutes of voice calls since migrating to the ...
  19. Can I use my Fax over VFX?

    Last Updated: 3 September 2013, 9:27am

    Yes, most Faxes are supported: however if you experience any issues please call our support team on 0800 120 120. WXC does not guarantee that all facsimile equipment will work over our network. WXC is now offering a Fax to Email service, for more information please click here Fax2Email
  20. Emergency Calling Code

    Last Updated: 3 September 2013, 9:24am

    Emergency Calling Code WXC has made several changes to its products and systems, along with its Terms and Conditions in order to support a better emergency calling programme. The telecommunication industry is moving to the Emergency Calling Code (ECC) to bolster the requirements around em ...
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