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42 articles found:

  1. Do I need to buy extra hardware for VFX?

    Last Updated: 3 September 2013, 9:19am

    WXC has partnered with Linksys, one of the biggest manufacturers of networking equipment in the world. Please have a look at our Hardware Section www.wxc.co.nz/voip-hardware for more details. If your current modem/router is older than 3 years: please confirm with your hardware manufacturer th ...
  2. How do I setup VFX?

    Last Updated: 3 September 2013, 9:06am

    Please visit the following website for video instructions on how to setup VFX for your device - https://www.wxc.co.nz/residential/support/#video
  3. Can I call 0900 number from my VFX service?

    Last Updated: 1 August 2013, 8:57am

    Yes. You will be charged at the rate advised by the 0900 host.
  4. Can I restrict my outbound calls?

    Last Updated: 1 August 2013, 8:57am

    Yes. WXC offers a tollbar service where users can choose to block outbound calls to National, International, Mobile and 0900 numbers. These can be subscribed to for a monthy fee of $5 or $15 for the full tollbar. To apply a tollbar to your VFX service call us on 0800 123 456.
  5. Do the calls require a certain size broadband connection?

    Last Updated: 1 August 2013, 8:56am

    No. All active broadband connections in New Zealand have enough bandwidth to support a call. Please note the highest quailty call/codec can use 64kb up & 64kb down.
  6. Can I forward my other number? What are the costs involved?

    Last Updated: 1 August 2013, 8:56am

    Yes. You can point your existing number to the new phone system. The charge will depend on your current line rental provider and will appear on their bill.
  7. Can I take my existing home phone number from a different provider with me?

    Last Updated: 1 August 2013, 8:56am

    Yes as long as you are moving within the same Telecom local free calling area. If you are moving to your home from outside this area, a new number will be provided. A one off porting fee of $21.13 (including GST at 15% will apply). Please do not cancel any numbers that you would like WXC to tak ...
  8. Can I add a second phone line?

    Last Updated: 1 August 2013, 8:56am

    You can add a second phone line for the same low price of $11.50 per month. The line is fully featured, including voicemail, comes with it’s own publishable phone number and makes calls at the same low cost calling rates. Please note if you are looking for more than 2 lines, you may be ...
  9. How do people call me?

    Last Updated: 1 August 2013, 8:55am

    Calls to your home or office work exactly as they always have. WXC will issue you a new VFX phone number that can be dialled from anywhere in the world - for instance if you are issued with an Auckland number, a call from Auckland will be treated as local, etc. You may wish to retain your exist ...
  10. What happens in a power cut?

    Last Updated: 1 August 2013, 8:55am

    No service is available during a power cut unless the customer has installed a UPS. If this is important to you, you can take the following steps: * Set up the Voice features on your VFX service so that incoming calls are redirected to your mobile phone in the event of a power cut or ne ...
  11. Do calls affect my data allowance?

    Last Updated: 1 August 2013, 8:55am

    If you are an WXC user, traffic generated by your VFX calls are not counted towards your data allowance. Another reason why WXC is the DSL service provider for you! Please note if you are with another internet provider data charges may apply.
  12. What happens to my calls if my DSL connection is throttled back?

    Last Updated: 1 August 2013, 8:54am

    Being throttled back should not affect the quality of your call. WXC VFX requires less than half of the 64Kbps throttled speed. The Linksys equipment that we endorse provides for Quality of Service (QoS) so the phone call takes priority over any data you are sending or receiving. Other manufact ...
  13. Do I have to talk to my service provider?

    Last Updated: 1 August 2013, 8:53am

    Generally no. The service works over most DSL connections, and over your standard telephone line. WXC VFX is an additional service that allows you to access lower cost rates and a higher feature set. This can be done with WXC directly and does not involve other suppliers that may be involved. ...
  14. Can I keep my existing phone number when transferring to the VFX service?

    Last Updated: 1 August 2013, 8:52am

    It is easy to transfer your number across to your new VFX service. This means you don't need to tell friends and family, businesses, etc about a change in number. There is a one off fee of $21.13 (including GST at 15%) for each number transferred. There are some conditions and restrictions on t ...
  15. How do I log a fault?

    Last Updated: 1 August 2013, 8:50am

    Call the WXC Technical Support Team on 0800 120 120 and they will register your fault, and walk you through the resolution process. If a technician is required to visit your home, costs may apply if the problem is not a result of WXC provided service. While we may assist with your CPE and PC is ...
  16. Can I use calling cards on the VFX Service?

    Last Updated: 1 August 2013, 8:50am

    At this point in time it is not possible to use Calling Cards on the VFX Network.
  17. Can I have a wireless network in my home or office?

    Last Updated: 1 August 2013, 8:50am

    Yes, most WXC endorsed Broadband VoIP routers are wireless ready to go straight from the box. Please note if you require wireless support or assistance you should contact your modem manufacturer.
  18. Do I need WXC's Broadband to connect?

    Last Updated: 1 August 2013, 8:47am

    VFX will operate with any broadband connection. You should also note that calls through other broadband providers will affect your data caps, whereas if you choose to use an WXC plan, VFX calls are not counted towards your data allowance.
  19. Can I call normal phones if I am on VFX or just other VoIP phones?

    Last Updated: 1 August 2013, 8:47am

    Yes, you can call mobile phones and other landlines anywhere in the world on super low VFX calling rates. If you call another person who is on VFX this call will be FREE!
  20. Should I buy a PAP2T or an SPA2102?

    Last Updated: 1 August 2013, 8:46am

    We recommend the SPA2102 over the PAP2T for the following reasons. Easier to setup as it has it's own IP address & has basic router functionaility Supports faxing via the T.38 codec Ethernet port allows you to use it with a single port ADSL Router The PAP2T does not have router functionail ...
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