What type of speed should I be expecting?

Last Updated: 2nd of September, 2013

The speed you receive will vary as a number of different factors are taken in account.

Distance - the distance you are from the exchange will be one of the major deciding factors.  If you are close to your local exchange or cabinet your speed will be fast,  if you are more than 5km away your speed will be much slower.

Local Equipment at your exchange or cabinet -  The equipment you are connected to can affect your speed, some area's have ADSL2+, others maybe ADSL1+.  In rural area's you are more likely to be connected to older equipment which can cause speed issues. 

Local Exchange Congestion - If your exchange is at capacity it can cause speed to slow down at peak times, this type of problem is usually associated with rural area's but can also be seen in some major cities. 

International Bandwidth Congestion - During peak time the amount of international bandwidth available can play a role in your internet experience. Our Operations team monitor this and add more bandwidth to improve service seen during peak time. Please note it's highly unlikely to get Full Line Speed Internationally during peak times as international bandwidth is a shared resource.

Local household congestion - Heavy users can overload routers or modem with traffic, often they will be downloading via peer 2 peer clients. This type of traffic can cause slowness locally until finished or stopped, it can also cause some modems or routers to overheat and stop functioning.

Backhaul/Handover congestion - For each customer we gain Chorus Wholesale allocates a certain amount of backhaul to service us.  Chorus will only upgrade the backhaul as we add more customers to the service. This can create a bottleneck at peak time and limit speeds across the network.